Shipping policy
Last updated: October 2026
Thank you for shopping at Pop a Plum!
We aim to make your experience as smooth and joyful as our fruit hats 🍓
1. Shipping locations
We currently ship from France to France and other EU countries (including Sweden, the Netherlands, Germany and Spain).
If your country is not listed at checkout, please contact us and we’ll do our best to help.
2. Processing time
All orders are packed and shipped within 1–2 business days. Orders placed during weekends or holidays are shipped the next business day.
Once your order is on its way, you’ll receive an email with a tracking link.
3. Shipping costs & delivery times
Shipping is €4.90 (49 kr in Sweden), or free when you order two or more hats.
| Destination | Estimated delivery |
|---|---|
| France | 2–4 business days |
| Other EU countries | 4–8 business days |
Please note: Delivery times are estimates and may vary due to carrier delays.
4. Carrier
All orders are shipped with UPS, with tracked delivery to your door.
5. Customs & duties
For orders within the EU, no additional customs fees apply.
6. Missing or delayed shipments
If your order hasn’t arrived within the expected timeframe, please check your tracking link first. Still no update? Write to us with your order number and we’ll help you as soon as possible.
7. Incorrect address
Please double-check your shipping details at checkout. We cannot refund or replace orders that are lost due to incorrect or incomplete addresses.
8. Returned parcels
If your parcel is returned to us because it could not be delivered or was not collected, we can reship it for an additional shipping fee.
9. Contact
For any shipping-related questions, reach out to us at info@popaplum.com