FAQ

Our hats

What is a strawberry hat?

A strawberry hat is a knitted baby and kids' hat shaped like a strawberry: red, with a green top and a rolled brim. It's a Swedish classic that many of us wore as children. Pop a Plum's founder Agnes got hers over 30 years ago, and when she put it on her own daughter, strangers kept stopping them in the street. That's how Pop a Plum started.

What are Pop a Plum hats made of?

Our hats come in two materials: 100% organic cotton or 100% extra-fine merino wool. Both are soft, breathable and gentle on baby skin.

Where are Pop a Plum hats made?

All our hats are crafted in small batches in Portugal. They are not mass-produced, and each hat has small handmade details.

Which size should I choose?

Our hats come in four sizes: Newborn (0–3 months), 3–12 months, 1–2 years and 2–5 years. Measure around your child's head, just above the eyebrows, and compare with our size guide. If you're between two sizes, choose the larger one. The rolled brim gives room to grow.

Organic cotton or merino wool, which should I choose?

Organic cotton is best for spring, summer and mild autumn days. Merino wool is warmer and perfect for autumn and winter. Many parents get one of each.

Is merino wool itchy?

No. We use extra-fine merino wool, which has very thin fibres that feel soft rather than scratchy, even on sensitive baby skin.

How do I wash my hat?

Hand wash gently in cool or lukewarm water with a mild detergent (a wool detergent for merino). Don't squeeze or twist. Roll the hat in a towel, then lay it flat to dry, away from direct sun and heaters. No tumble drying, bleaching or dry cleaning.

Does a Pop a Plum hat make a good gift?

Yes. Our strawberry hat is one of the most popular gifts for newborns, baby showers and first birthdays. It's made to be kept and passed on to the next little one.

What other fruit hats do you have?

Besides our classic strawberry hat, we make blueberry, raspberry, lemon and peach hats in organic cotton, and a pumpkin hat in merino wool for autumn.

How fast will I receive my hat?

We ship from France within 1–2 business days with tracked UPS delivery to all EU countries. Shipping is free on orders over €60.

Orders

I have not received an order confirmation. What should I do? 

Please check your spam or junk folder first. If you still can't find the confirmation, contact us at info@popaplum.com so we can verify that your order was processed correctly.

How can I track my order?

Once your order has been processed and shipped from us, you will receive a tracking link via email.

If you cannot find the email in your inbox, please make sure to check your spam or junk folder as well.

Shipping

What countries do you ship to? 

We currently ship to all EU countries.

How much is shipping?

Shipping rates:
France & Europe: €4.90
Sweden: SEK 49:-

Free Shipping from 60€

We ship with UPS and you will receive a tracking link as soon as your order is on its way.

My order says it has been delivered, but I haven't received it. What should I do?

Please contact our customer service at our contact section or info@popaplum.com and were here to help.

Returns

How do I return a product? 

You can return any product within 30 days of receipt, provided it is in its original, unused condition and packaging. To start a return, contact us at info@popaplum.com and we will guide you through the process.

Return

Want to send an item back? You arrange the return shipping yourself, using whichever carrier works best for you.

Pack and send:

Pack the items securely so they don't get damaged in transit, and send the package to:

Pop a Plum, 8 Rue Magenta, 34550 Bessan, France

Inspection and notification:

Once we receive and inspect the return, we will notify you by email regarding the approval or rejection of your refund.

Please note that you, as the customer, are responsible for the return shipping fee. Shipment via the post is usually around €3–8 for a package the size of one hat.

If you're returning because there's a problem with the hat, this fee will not apply — please contact us and we will help you with this.

Payments & Refunds

Payment methods

We accept the following payment methods

  • American Express
  • Apple Pay
  • Bancontact
  • Cartes Bancaires
  • EPS
  • iDEAL Wero
  • Klarna
  • Mastercard
  • MobilePay
  • PayPal
  • Satispay
  • Shop Pay
  • Visa

When will I receive my refund after returning a product?

Once we have received your return, your refund will be processed within 3–4 business days and issued to the same payment method used at checkout. Please note that it may take a few additional business days for the refund to appear in your account, depending on your bank or payment provider.

Refunds are issued for returned products only. A return shipping fee will be deducted from the refunded amount, and any original shipping cost paid at checkout is non-refundable.

Other

Where can I send press or wholesale enquiries?

Please contact us at info@popaplum.com for any press or wholesale enquiries.

To see other media related enquiries: Press here