Please check your spam or junk folder first. If you still can't find the confirmation, contact us at info@popaplum.com so we can verify that your order was processed correctly.

Once your order has been processed and shipped from us, you will receive a tracking link via email.

If you cannot find the email in your inbox, please make sure to check your spam or junk folder as well.

We currently ship to all EU countries.

Shipping rates:
France & Europe: €3.90
Sweden: SEK 49:-

You will receive a tracking link as soon as your order is on its way.

Please contact our customer service at our contact section or info@popaplum.com and were here to help.

You can return any product within 30 days of receipt provided it is in its original, unused condition and packaging.

To do a return, please contact us at info@popaplum.com and we will guide you thorugh the process.

You can also log in to your Customer Account to initialize a Return. To log in, click here: Customer Account

Initiate a Return: 

Log in to your account on our website and navigate to the 'My Account' section where you can request a return. 

Package and Send: 

Pack the items securely and send the hat to us.

Inspection and Notification: 

Once we receive and inspect the return, we will notify you by email regarding the approval or rejection of your refund. 

Please note that you as a customer are responsable for the retur fee for the delivery. Shipment via the post are around 3-8€ for a package in the size of one hat.

If you return because there is a problem with the hat, this fee will not apply. Please contact us in this case and we will help you with this.

We accept the following payment methods

Once we have received your return, your refund will be processed within 3–4 business days and issued to the same payment method used at checkout. Please note that it may take a few additional business days for the refund to appear in your account, depending on your bank or payment provider.

Refunds are issued for returned products only. A return shipping fee will be deducted from the refunded amount, and any original shipping cost paid at checkout is non-refundable.

Our beanies are Crafted in Portugal in 100% ultra-fine merino wool or 100% organic cotton for unmatched softness and warmth.

Our hats have handmade details and some variations of the hats may occur.

We do not yet have a physical store but working hard to get the hats out in selected retail stores.

Please contact us at info@popaplum.com for any press or wholesale enquiries.

To see other media related enquiries: Press here