Refund policy
Last updated: October 2026
We want you to love your hat. If something isn’t quite right, you can return it within 30 days of receiving your order.
1. How to return
Email us at info@popaplum.com with your order number, and we’ll guide you through the next steps.
You can also start a return from your Customer Account: sign in with your email, choose “Request return” on the order, select the items and a reason, and submit. If your return is approved, you’ll receive an email with shipping instructions.
2. Condition of the item
To be eligible for a return, the hat must be unworn, unwashed and in the same condition you received it, in its original packaging. Please keep your receipt or proof of purchase.
3. Return shipping
Return shipping is paid by the customer.
If the hat arrived damaged, faulty or you received the wrong item, the return is on us. Please contact us at info@popaplum.com and we’ll make it right.
4. Damages and issues
Please check your order when it arrives and contact us right away if anything is defective, damaged or wrong, ideally with a photo, so we can sort it out quickly.
5. Non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
6. Exchanges
The quickest way to get a different size or colour is to return the hat you have and, once the return is accepted, place a new order.
7. EU 14-day right of withdrawal
If your order is delivered within the European Union, you also have the right to cancel or return it within 14 days, for any reason and without justification. The same condition requirements as above apply.
8. Refunds
We’ll let you know once we’ve received and checked your return. If it’s approved, you’ll be refunded to your original payment method within 10 business days. Your bank may need a little extra time to process it.
If more than 15 business days have passed since we approved your return, please contact us at info@popaplum.com.